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Knowledge Base
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Need to speak to an actual person? Call (+27) 065 942 2485
Billing
Frequently Asked Questions
Finbar's bank details
We strongly recommend using one of our instant payment methods such as MasterPass, InstantEFT or PayFast on our website for instant activation. If you need to pay us using EFT, please use the following details:
Payment Reference: [please use your Client ID; e.g. “00000”]
Account Holder: Finbar
Bank: FNB
Account Number: 6276 6078 242
Branch Code: 250655
Account Type: Cheque
If paying by EFT, you must use your Client ID (which you can find on your invoice or in the Customer Zone) as the payment reference to ensure that it is allocated to your account automatically. If you have made payment with an incorrect reference, please contact us by using the form below.
How do I view my invoices?
To view your invoices log in to the Customer Zone using your email and password. We send all invoices to the registered email address on your account.
What is a reactivation fee?
We charge a reactivation fee of 25% of your current invoice if your account has been suspended for more than 7 days due to non-payment or breach of our Terms And Conditions.
Web Design
Frequently Asked Questions
How do I log into my Click n Collect Theme dashboard?
After purchasing a Click n Collect theme, Finbar will need to do some work for you in the background to get your WordPress environment setup. Rest assured, this won’t take too long.
So, what do we do for you?
We have answered the following questions for you on our blog regarding this topic.
Why am I not ranking on Google?
Fear not that your ranking has not improved in a few weeks/months. Depending on factors such as the age of your website, your industry, your search engine
View our Knowledge Base for more information on how to improve your Google rankings.
If you are interested in finding out more or wanting to purchase any of our DIY SEO packages.
If you require further assistance, please feel free to contact us.
Domains
Frequently Asked Questions
What is a domain name?
A domain name is your unique address on the internet (www.yourcomanyname.co.za). Make it easy to spell and unique. If necessary, use acronyms. Avoid using “-” where possible.
Why do I need a domain?
By registering a domain, you are establishing an online identity for your business. However, you will still need to create a professional website and have a professional business email address.
Finbar can help you with that!
Feel free to contact us.
How long does it take to register my domain?
All domain names are registered instantly. This ensures that you secure your unique online identity immediately.
How do I obtain an auth/EPP code?
An Authorisation Code or EPP Key is an extra form of security that is used when transferring some domains (e.g. .com, .net, etc.) from one web hosting company to another. You may require a code to move a domain from/to Finbar.
Note: The code is valid for a limited time when issued.
Get more details on EPP Keys here.
Hosting
Frequently Asked Questions
What is a subdomain? How do I create and delete one?
If you need help, please contact us using one of the options here and we will be happy to assist!
How do I find my public Internet IP?
There are multiple ways to find your internet
Go to google.co.za and search for: internet
How do I manage my hosting account
We have made it super easy for you to add email accounts, upload website files, redirect your website, etc.
From our website, login to your Customer Zone.
1. Click on SERVICES in the middle of the page.
Email Hosting
Frequently Asked Questions
How do I create email accounts?
There are several ways to using cPanel to create an email account.
How do I set up email on Outlook or Mac Mail (POP and IMAP settings)?
You can use POP or IMAP to access many different types of accounts. If you have an email account with an Internet Service Provider (ISP), you can use one of these two account types of protocol to access your email.
Most accounts use IMAP, but a few may use POP.
Read more on how
The differences between POP and IMAP
Definitions:
POP: acronym means Post Office Protocol. This means that you access your email account using a device, you see an email and you click on it and it downloads this email to that device. Same like going to the Post Office and fetching your mail. You collected, it’s yours. Or better, that device.
Note: If you are using multiple devices, your email is delivered to all these devices.
IMAP: acronym means: Internet Mail Access Protocol: meaning all emails are stored on a server on the internet (a cloud server) and can be accessed by any device.
Read more about the differences between these protocols and how to choose between each other.
